1. Refund Eligibility
Refunds are generally not issued for lease payments after the lease has been signed and the vehicle has been delivered, except under the following circumstances:
- Overpayment: If you have overpaid your lease amount, a refund will be issued for the difference.
- Vehicle Issues: If the vehicle has a significant defect or issue that cannot be resolved within a reasonable time, we may offer a refund or adjustment based on the situation.
2. Refund Process
To request a refund, please follow these steps:
- Contact Customer Service: Reach out to us at +1 331-343-8939 or email [email protected] to explain the reason for your refund request.
- Provide Documentation: Be prepared to provide proof of the overpayment or details regarding the vehicle issue.
- Review and Approval: We will review your request and determine whether a refund is appropriate. If approved, the refund will be processed within 7-14 business days.
3. Conditions for Refund
- Refunds will only be issued for payments made through our authorized payment channels.
- Refunds will not be granted if the vehicle has been used in violation of the lease terms or for illegal activities.
- If you return the vehicle early or cancel the lease before the end date, you may be subject to cancellation fees as specified in your agreement.
4. Non-Refundable Charges
Certain charges are non-refundable, including but not limited to:
- Maintenance or repair fees.
- Late payment fees.
- Tolls, fines, or penalties incurred during the lease period.
5. Lease Cancellation
If you decide to cancel your lease before the term ends, you may be eligible for a refund of any prepaid amounts, minus cancellation fees. The exact refund will depend on the terms of your lease agreement.
6. Changes to Refund Policy
AutoEli reserves the right to modify this refund policy at any time. Any updates will be posted on our website and communicated to affected customers.
